Brandon Jarratt and I both work at jobs were we are constantly bombarded with questions about computers (Help Desk Central and the SCC respectively). We are interested in keeping track of what type of people ask us what questions to see if certain demographics have more computer trouble than others.
Do certain demographics struggle more with wireless internet? Is the type of machine or OS linked to the type of people who have more trouble than others? These are just a few questions that we may be able to answer with this study.
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